Refund Policy

A legal disclaimer

Drop-in care offers flexibility for families needing occasional childcare. To maintain fairness and operational efficiency:

Payment: Full payment is required at the time of reservation.
Cancellation Policy:
- 7 or more days' notice: 50% refund.
- Less than 7 days' notice: No refund.
No-Shows: No refund will be issued for missed appointments without prior cancellation.
Provider Cancellations: In the rare event that the daycare must cancel, a full refund or credit toward a future session will be provided.

For families enrolled in regular weekly care, it's important to have policies that reflect the commitment to reserving a spot for their child:

Tuition: Due in advance on a weekly or monthly basis, as agreed upon in the enrollment contract.
Absences: No refunds or credits for missed days due to illness, vacations, or other personal reasons, as the spot is held exclusively for the enrolled child.
Provider Closures: If the daycare must close unexpectedly (e.g., emergencies, inclement weather), a credit or refund will be issued for the missed days.
Withdrawal: A two-week written notice is required for withdrawal. Tuition for this period is non-refundable, regardless of attendance.

Note: Many daycare providers adopt a no-refund policy for absences, emphasizing that tuition secures the child's spot, not just attendance.